Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive an email confirmation once your order has been placed and a second email with tracking information once your order has shipped. If you do not receive a confirmation email within 24 hours, please check your spam folder before contacting support.

We reserve the right to cancel or hold any order that triggers our fraud detection systems, requires additional verification, or cannot be fulfilled due to inventory constraints. You will be notified and fully refunded if your order is cancelled by us.

2. Shipping Destinations

We currently ship to the following locations:

• United States (all 50 states including Alaska and Hawaii)
• Canada
• United Kingdom
• Australia
• New Zealand
• Select international destinations — available at checkout

If your country is not listed at checkout, we are unable to ship to your location at this time. We are not responsible for any import duties, taxes, or customs fees imposed by your country — these are the sole responsibility of the customer.

3. Estimated Delivery Timeframes

Estimated delivery times begin from the date of shipment, not the date of order. All times are estimates and not guaranteed.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery to rural or remote areas may take additional time.

During peak periods (holidays, sales events, product launches), processing and delivery times may be longer than usual. We appreciate your patience.

4. Shipping Rates

Shipping rates are calculated at checkout based on your order total, destination, and selected shipping method. Free shipping may be available on qualifying orders — see checkout for current thresholds and promotions.

Shipping fees are non-refundable once an order has been dispatched, except in cases where we have made an error in fulfilling your order.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website.

Please allow 24–48 hours after receiving your tracking number for the carrier's system to update. If your tracking number shows no movement for more than 10 business days, please contact us and we will investigate with the carrier on your behalf.

Tracking information is provided as a courtesy. We are not responsible for inaccurate carrier tracking updates.

6. Incorrect Shipping Address

It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, you must contact us at info@brightoralabs.store within 12 hours of placing your order. We will do our best to update the address before the order ships, but we cannot guarantee changes can be made once an order enters processing.

Orders returned to us due to an incorrect address provided by the customer may be reshipped at the customer's expense. We will not issue a refund for orders that were successfully shipped to the address provided at checkout.

7. Lost, Stolen, or Undelivered Packages

Once a carrier marks an order as delivered, Brytora is not liable for lost, stolen, or missing packages. If your tracking shows delivered but you have not received your package:

• Check all delivery locations on your property (front door, mailbox, side/back entrance, with neighbors)
• Check with other household members or building management
• Contact the carrier directly to file a missing package claim
• Contact us within 7 days of the marked delivery date — we will do our best to assist, but cannot guarantee resolution for packages confirmed delivered

For packages that are genuinely lost in transit (tracking shows no movement or never updates to delivered), please contact us and we will open a carrier investigation. If the investigation confirms the package was lost, we will offer a replacement or store credit at our discretion.

We strongly recommend purchasing Shipping Protection at checkout to cover lost, stolen, or damaged packages. Shipping Protection claims are handled directly through our protection provider.

8. Customs, Duties, and Import Taxes

For international orders, your package may be subject to customs inspections and import duties, taxes, or fees levied by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in the order or shipping price.

We have no control over customs processes and cannot predict what charges, if any, may be applied. Delays caused by customs clearance do not entitle the customer to a refund.

If a package is refused at customs or returned to us due to unpaid duties or customer refusal, we reserve the right to deduct any incurred fees from any applicable refund.

9. Shipping Delays

Shipping delays may occur due to circumstances beyond our control, including but not limited to:

• Carrier delays, strikes, or service disruptions
• Severe weather events or natural disasters
• Customs holds or inspections
• Public holidays or peak shipping seasons
• Global supply chain disruptions

We are not responsible for delays caused by third-party carriers or circumstances outside our control. Shipping delays do not entitle the customer to a refund of shipping fees or order cancellation once the order has been dispatched.

10. Damaged Packages

If your order arrives visibly damaged, please:

• Take clear photographs of the outer packaging and the damaged product(s) before discarding anything
• Contact us within 7 days of delivery at info@brightoralabs.store with your order number and photos

We will review your claim and, upon verification, offer a replacement or refund in accordance with our Refund Policy. Claims submitted after 7 days of delivery will not be accepted.

11. Limitation of Liability

Our liability in connection with any shipment is limited to the lesser of (a) the purchase price of the affected products or (b) the cost of reshipping a replacement order. We are not liable for any indirect, incidental, or consequential damages arising from shipping delays, errors, or losses.

By placing an order, you acknowledge and accept these limitations.

12. Contact Us

For shipping inquiries, please contact us with your order number and a description of your issue: